Cancellation
Services are not eligible for cancellation or refund based on the quality, mistakes, materials, or connection issues with the Virtual Classroom.
RT or a Teacher may cancel any Service if appropriate. In such a situation, the fees paid for the cancelled Service will be refunded to the Student.
There will be no credit or refund (Partial or full) for absence or no-shows.
The email that users registered on the site must be used to send and receive all ticket messages.
Tutoring Refund & Cancellation
If a booking guard time is set by a Teacher, a new booking cannot be made and an existing booking cannot be changed in less than that guard time.
Cancellations must be made from the “My appointments” section of your tutoring Service. There will be no credit or refund (partial or full) for tutoring Services cancelled in less than the guard time.
Courses Refund & Cancellation
Courses must be cancelled by 5:00 pm (EST) five business days prior to the course start date to be refunded.
To request a cancellation and/or refund, you must submit a ticket by sending an email to support@remoteteachers.com using “Cancellation & Refund” as subject.
There will be no credit or refund (partial or full) for courses that are not cancelled by 5:00 pm (EST) five business days before the course start date.
RemoteTeachers.com reserves the right to cancel courses/lessons if necessary due to unforeseen circumstances or insufficient registrations. In this case, the fees paid for the courses/lessons will be refunded to the Students.
Service Satisfaction
If you are not satisfied with a Service that you received, you must, within two (2) days of completing such Service, contact the Teacher who provided that Service to work things out or request a partial/full refund.
If a mutual agreement cannot be reached within five (5) business days of the completion of such Service, initiate a dispute ticket by sending an email to support@remoteteachers.com with the subject “Dispute”. Remote Teachers may intervene and propose a solution, or could at its sole discretion, partially/fully accept or reject a refund request. If a partial/full refund is accepted, the corresponding amount will be refunded to the Student.
Students must contact the Teacher to address their concerns and desired resolution related to the Service they received before creating a dispute ticket. No action will be taken against a Service where the Students failed to inform their Teacher of issues related to the Teacher’s Service.
Students who create multiple dispute tickets will be subject to review, which may result in the suspension and/or termination of your account.
