Welcome to RemoteTeachers.com, where students are tutored and taught online by teachers. 

Cancellation & Refund

Services are not eligible for cancellation or refund based on quality, materials, or connection issues with the Virtual Classroom. Students may rate their Teachers for their performance and rate the Website to describe their experience with the Virtual Classroom.

RT may cancel any Service if appropriate. In such a situation, the fees paid for the cancelled Service will be refunded to the Student.

If a Service is cancelled for any reason, the fees paid will be refunded to the Student.

There will be no credit or refund (Partial or full) for absence or no-shows.


Tutoring Refund & Cancelation

To be refunded, tutoring must be cancelled, and a refund request submitted at least 48 hours before the start date and time of the service. Cancellations must be made from the “Bookings” page (Hover on the “Services” menu, then click on “My Bookings” submenu) in your account. The refund request must be made by creating a ticket from your account using “Cancellation & Refund” in the “Client” dropdown field, and the order number must be included in the title field.

There will be no credit or refund (partial or full) for tutoring Services not cancelled and a refund requested at least 48 hours before the start date and time of the service.


Courses Refund & Cancelation

Courses/lessons must be cancelled by 5:00 pm (EST) five business days prior to the course start date to be refunded.

The refund and cancellation request must be made by creating a ticket from your account using “Cancellation & Refund” in the “Client” dropdown field, and the order number must be included in the title field.

There will be no credit or refund (partial or full) for courses/lessons that are not cancelled by 5:00 pm (EST) five business days before to the course start date.

RemoteTeachers.com reserves the right to cancel courses/lessons if necessary due to unforeseen circumstances or insufficient registrations. In this case, the fees paid for the courses/lessons will be refunded to the Students.


Service Satisfaction

If you are not satisfied with a Service that you received, you must, within two (2) business days of completing of such Service, contact the Teacher who provided that Service to work things out or request a partial/full refund.

If a mutual agreement cannot be reached within five (5) business days of the completion of such Service, initiate a dispute ticket using “Dispute” from the “Client” dropdown field to request further assistance. Remote Teachers may intervene and propose a solution, or could at its sole discretion, partially/fully accept or reject a refund request. If a partial/full refund is accepted, the corresponding amount will be refunded to the Student.

Students must contact the Teacher to address their concerns and desired resolution related to the Service they received before creating a dispute ticket. No action will be taken against a Service where the Students failed to inform their Teacher of issues related to the Teacher’s Service. 

Students who create multiple dispute tickets will be subject to review, which may result in the suspension and/or termination of your account. 


 

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